Terms & Conditions


To book your tour, please click on the book or tours section and select your preferred experience from the available options.

To discuss your bespoke private hire requirements contact us directly


Secure payment will be taken in full to confirm your booking. This will also confirm your acceptance of our terms and conditions.


Please be aware that trips can be cancelled due to unsafe weather or river conditions. In these situations, we will issue you with a voucher to the value of your order that is valid for 12 months. No cash refund is available.

If you wish to cancel a booking you will need to notify us by email as soon as possible. 


Your personal belongings are always your responsibility.

Passengers are prohibited from smoking onboard.

Remember: the weather can be very changeable, and it tends to be colder out on the water. For your personal comfort, please dress appropriately for the outdoors (bring a shower-proof coat and warm layers that can be added or removed as required) it is advisable to wear comfortable, sturdy footwear for walking along pontoons and getting in and out of the boat.

Don’t forget to bring your camera to capture those special moments.